Shipping policy

Shipping Policy

At NEO-ALIGN™, we provide premium, fully tracked global courier services to ensure your workspace systems arrive safely and efficiently. To guarantee absolute transparency for Google Ads, Merchant Center compliance, and international cross-border trade regulations, our full multi-region logistics infrastructure is detailed below.

1. Delivery & Coverage Areas
We provide fully insured door-to-door international fulfillment services across the following destination zones:
Domestic Zone: United Kingdom.
European Zone: All European Union member states (including Germany, France, Italy, Ireland, and Spain).
International Zone: United States, Canada, and Australia.
    All shipments are automatically assigned an end-to-end tracking number upon localized postal carrier handover.

    2. Shipping Costs & Rates
    To deliver a completely seamless cross-border checkout experience, we absorb all localized logistics expenses into our global base retail rates:

    Insured Premium Global Tracking: £0.00 / €0.00 (Free on all orders across all tiers globally)
      The price displayed on our primary product landing page is exactly what you pay at checkout. There are zero hidden fulfillment, administrative, or handling fees introduced at any stage of your purchase journey.

      3. Order Processing & Handling Time
      Handling Window: All orders undergo strict sorting, quality-assurance inspections, and component packaging within 1 to 3 business days (Monday to Friday, excluding regional public holidays).

      Tracking Activation: Once your package physically departs our automated global dispatch hubs, your digital tracking activation link will be transmitted straight to your registered email address within 24 hours.
        4. Regional Transit Times & Logistics Framework
        To deliver premium-tier industrial hardware at highly competitive rates, our systems are routed directly through our synchronized network of global fulfillment centers and regional warehouses:

        United Kingdom Shipments: Estimated transit requires 7 to 14 business days from dispatch. Final doorstep delivery is completed via Royal Mail or Evri.

        European Union Shipments: Estimated transit requires 10 to 20 business days from dispatch. Priority customs clearance routes parcels through our regional hubs directly to your local domestic postal service (e.g., Deutsche Post, La Poste, An Post).

        North America & Australia Shipments: Estimated transit requires 10 to 20 business days from dispatch. Final doorstep courier handling is fully managed by USPS (United States), Canada Post (Canada), or Australia Post (Australia).
          Note: While a significant portion of international transits arrive ahead of schedule, external variables such as localized border customs backlogs, regional transport holdups, or severe weather constraints can occasionally extend transit times up to 22 business days. We do not engage in misleading marketing hooks or promise unachievable cross-border timelines; we list our true delivery windows to preserve absolute account compliance and buyer trust.
          5. International Import Taxes, Customs & VAT (EU Protection)
          We manage international compliance frameworks behind the scenes so your delivery remains entirely hands-free:
          For United Kingdom & International Buyers: All standard customs processing procedures are cleared prior to arrival. In the rare event of a localized administrative holding fee, our tracking support team is authorized to handle the clearance directly.
          For European Union Buyers (IOSS Compliance): Following the removal of low-value duty exemptions, all EU orders are subject to regional Value Added Tax (VAT) and standard flat import assessments. We process and remit these expenses on your behalf at the point of checkout via our Import One-Stop Shop (IOSS) registration. Your package will clear European borders cleanly without any customs delays, and you will never receive an unexpected custom clearance bill or local courier handling fee upon doorstep delivery.