Refund policy

Return & Refund Policy
We hold our workspace alignment systems to an exceptional manufacturing standard. If your setup does not completely revolutionize your workspace, our dedicated customer support infrastructure is here to assist you.
Our policy fully adheres to all modern e-commerce regulations and Google Merchant Center standards to ensure a completely protected, transparent buyer journey.
1. 30-Day Return Window
You have a full 30 days from the date of confirmed package delivery to request a return or a full refund on your purchase. Any requests submitted after this 30-day window cannot be processed.
2. Return Eligibility & Product Condition
To be eligible for a successful return and full refund, your items must meet the following criteria:
The magnetic clips must be entirely unused, unmounted, and undamaged. The adhesive backing strips must not have their protective film peeled or modified. All components must be returned in their original packaging, including any interior organizers, documentation, and accessories. A valid order confirmation email or digital receipt is required as proof of purchase.
    3. Damaged, Defective, or Incorrect Shipments
    If your order arrives damaged during transit, or if you receive the incorrect variant choice:
    Contact us within 48 hours of delivery at support@neo-align.com. Include your order number and a clear photograph or short video clip showing the defect or issue. Our Resolution: We will instantly dispatch a brand-new replacement system or issue a 100% full refund at zero extra cost to you. You are completely protected.
      4. Step-by-Step Return Process
      To initiate a regular return under customer remorse or preference changes, you must follow this exact sequence:
      1. Submit a Request: Email our team at support@neo-align.com stating your order number and your specific reason for the return.
      2. Review Approval: Our team will review your request within 2 business days and issue an official Return Authorization Document along with the address of our nearest authorized regional return center. Do not mail packages back to the address printed on the original outer mailing label; returns sent to fulfillment facilities without prior written authorization cannot be tracked, processed, or refunded.
      3. Dispatch Your Package: Package the items securely. The customer is responsible for covering the cost of return shipping labels to our warehouse. We strongly advise using a tracked postal service, as we cannot issue a refund for items lost by carriers during return transit.
      4. Inspection & Refund Execution: Once your return package arrives at our facility, it will undergo a standard inspection within 2 business days. Once approved, a full refund will be credited back to your original payment method (e.g., credit card, PayPal). It typically takes 3 to 7 business days for your banking institution to reflect the funds on your statement.